Terms & Conditions

Listings on this website are not an offer to sell goods, rather, they are advertisements to receive offers. Any offer/order for more than 3 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by Vitabyte Direct. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

Copyright/Trademark Information Vitabyte Direct is a registered trademark of Vitabyte Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2004- 2010   Vitabyte Direct All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of Vitabyte Direct, Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vitabyte Direct reserves the right at any time after receipt of your order to accept or decline your order for any reason. Vitabyte Direct reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Vitabyte Direct is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Vitabyte Direct.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Vitabyte Direct shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Vitabyte Direct shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Vitabyte Direct shall immediately issue a credit to your credit card account in the amount of the charge.

Return Policy and 30 Day Limited Guarantee  
Every product you buy from Vitabyte Direct is backed first by the product manufacturer's or supplier’s warranty. Vitabyte Direct's 30 day limited guarantee may also apply. Vitabyte Direct's 30 day limited guarantee provides for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for Vitabyte Direct’s 30 day limited guarantee or if other coverage applies please review the coverage terms in the item listing on our website.

Software, consumables and some other categories of products that do not qualify for Vitabyte Direct’s 30 day limited guarantee have less extensive returns privileges and may be supported exclusively through the manufacturer’s or supplier’s warranty. Please check the item listing for specific details regarding individual products coverage. Terms and conditions may vary by manufacturer, supplier or product. Vitabyte Direct will assist customers whenever possible in gaining satisfaction with product manufacturers and suppliers.

All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by Vitabyte Direct or when the product manufactures or distributors return policies supersede ours.

REGARDING BUNDLES
Bundled items are included while supplies last. Items of similar or greater value may be substituted.

REBATE COUPONS
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.

WARRANTY LIMITATIONS
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.

LIMITATION OF LIABILITY
In no event shall Vitabyte Direct or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.


Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout  the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

TRANSIT TIME
UPS Ground: 3 - 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day

Note: Saturday & Sunday deliveries are not available.

TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us at solutions@vitabyte.com

Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.

GIFT CARD TERMS
Use the Vitabyte Direct Gift Card at any Vitabyte Direct OUTLET STORE location, on the web at Vitabyte Direct, or by calling Vitabyte Direct!
The Vitabyte Direct Gift Card is redeemable for merchandise only, and is not valid for payment on any Vitabyte Direct charge card. The Gift Card may not be redeemed for cash except where required by law. The value of the Gift Card will not be replaced if lost, stolen, destroyed or used without your permission. Your use of the Vitabyte Direct Gift Card constitutes acceptance of the terms and conditions herein.

A $2.00 per month service charge will be deducted from the gift card's remaining balance 12 months after purchase except where prohibited by law.

Risk of Loss
If the Customer provides Vitabyte Direct with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for Vitabyte Direct, title to products and risk of loss or damage during shipment passes from Vitabyte Direct to Customer upon shipment from Vitabyte Direct's facility. For all other shipments, title to products and risk of loss or damage during shipment passes from Vitabyte Direct to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Vitabyte Direct retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Export Regulations
If this transaction involves an export under the U.S. export regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by Vitabyte Direct were exported in accordance with such regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States.